The City of Clarence-Rockland's water and sewer systems include a plant for the treatment and distribution of drinking water, as well as a sewage treatment basin and a sewage disposal site for the treatment of wastewater. Our water and sewer systems are managed by the Ontario Clean Water Agency.
There are 4 water and sewer billings per year. These bills are due on the last days of January, April, July and October. If you have any questions regarding your water and sewer billing, please contact the City of Clarence-Rockland at 613-446-6022 or waterbilling@clarence-rockland.com.
Water and Sewer Certificates
If you would like to order a water and sewer certificate, please send your request to waterbilling@clarence-rockland.com. Payment of $74 can be made by cheque payable to the City of Clarence-Rockland, 1560 Laurier St, Rockland, ON, K4K 1P7.
| Water and Sewer Rates | ||||||||||||||||||||||||||||||||||||||||||||||||
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The water rate imposed in 2025 is $1.5151 per cubic meter compared to $ 1.4144 per cubic meter in 2024. The annual fixed water rate in 2024 is $200.28 year per unit, compared to $193.56/year per unit for 2024. The sewer rate imposed in 2025 is $2.1748 per cubic meter in comparison to $2.0520 per cubic meter in 2024. The annual fixed sewer rate in 2025 is of $213.00/year per unit, compared to $200.88/year per unit for 2024. Example: Une unité résidentielle avec une consommation annuelle moyenne de 165 mètres cubes. A residential unit with a yearly average consumption of 165 cubic meter
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Administrative Fees |
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1 - Collection calls or Door hanger due to collection: $45.00 2 – Transfers between accounts : $45.00 3 – New account fee : $45.00 4 – Inspect and seal water meter : $60.00 5 – Open water following collection : $60.00 6 – Open or close water at customer request: $60.00 7 – Open or close water at customer request after hours $110.00 8 – Final meter reading fee $45.00 9 – Water meter leak detection (work order) requested: $50.00 10 – Meter testing fees $160.0 |
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Other Payment Options |
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Online banking services:
By phone:1-866-278-6337 (by credit card only) Cheque:
Please make your cheque payable to The City of Clarence-Rockland Pre-authorized payment plan:
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| Change of mailing address | ||||||||||||||||||||||||||||||||||||||||||||||||
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*Please note this form is only to be filled out for mailing address changes. Ownership changes are processed automatically upon receipt of documentation from lawyers. |
| Watering Restrictions |
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Did you know - The watering restrictions by-law is in effect from May 1 to September 1. If you are on the City of Clarence-Rockland municipal water system, you may water with a mechanical sprinkler according to the following schedule: Odd-numbered civic addresses (ending with 1, 3, 5, 7, 9)
Even-numbered civic addresses (ending with 0, 2, 4, 6, 8)
7 a.m. to 9 a.m. and 7 p.m. to 9 p.m. Please refer to by-law 2000-43 for more information: |